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Passion at Work Place |
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People
at work place are considered to be multi-intelligent as they are recruited
through time tested processes. They undergo various tests like IQ, EQ, TQ,
SQ, PQ and other quotients decided by the HR decision makers. Knowledge,
intelligence and emotional balance augur well once they are supported by
the positive mental attitude of the employee. Every person works in an
occupation, profession or vocation but the question is how much of it is
he enjoying. Enjoying work becomes possible only when one exhibits
enthusiasm, excitement, zeal or love towards what one does. These
adjectives describe the passion at the work place.
Passion at work spot
The Training and Development department through their T
& D programmes emphasize on the issues like " Sense of
belonging", " Sense of ownership", "Love for one's
work", "Pride of one's work" and the like. The question is:
"Are these practised or felt by the employees at work place"?
The normal responses to a question, "why do you
work in this office" would be: a) I am earning my livelihood, b) I am
earning for the salary the company gives or c) I am working because my
boss tells me to do this work. Rarely, we come across a response like
"This is my company/organisation. I feel proud to work here. So I
work". Can we get more and more responses like this? The answer lies
in developing the passion in employees at work place.
Once I was passing through a retail outlet. Looking at
some employees I could make it that they were students deputed for
internship. I could overhear some arguments. "I am an MBA student.
Why should I carry this carton box? Our college has sent for internship in
this small outlet whereas other colleges have sent their students
to
.. Number one international company. The company trainer gave
a fantastic reply. He threw open a challenge to that MBA student. He said:
My dear MBA, Right now I give you Rs20 lakh and you start a new business.
One of your employees is on leave and a reputed client of yours comes
directly to you. Tell me what will you do? Think this retail outlet
or may the retailing industry is yours. Develop a liking for what you do.
This is the first lesson. However, nobody compels you to do any job. You
need to do a job which you like the most.
A new Chartered Accountant was given charge of despatch
department in an insurance company. He felt discouraged. He said, this
work can be done by any X standard pass student. Why did your organisation
choose a CA for this job. The trainer coolly replied, "You are a new
trainee officer. Only the bearer of shoe knows where it pinches. Moreover,
for one month of training in the despatch department, you get a great
opportunity of learning of what is happening in all the departments of
this organisation. You can proactively work for making changes to achieve
effectiveness". (cost control, expenditure control, audit, management
control etc)
A labourer was working as a construction worker in a
new building (under construction) which was meant for an educational
institution. His answers were really enthralling and worthy of emulation.
Referring to the building under construction he said "I AM
CONSTRUCTING THIS TEMPLE OF LEARNING.
The above examples amply demonstrate that there is more to
a man's work. An employee does more of something as compared to others. He
puts his heart and soul in a job that he likes most not because it is
rewarding or because the deadline is already dead, but because he has a PASSION
for that work. The zeal, enthusiasm, eagerness, devotion, dedication
and the love for that work are unimaginable. He derives pleasure from
working on that job. He also does other jobs to fulfil the individual and
organisational requirements.
Managers' role in identifying and developing passion
at work place
The managers at the work place need to understand this and
design and redesign the work processes in such a way that the employees
love the job that they do. Employees of today want creative and
challenging nature of work and not monotonous or drudgery work. HR
Managers could do better to value passion more than the competence in an
employee.
Passion brings home the desired behaviour. Passion is a self-driven
behaviour modification process. The passion in an employee dictates the
desired behaviour on one's own part. HR Managers could think well to
decide whether developing a passion at work place would be a behaviour
modification process.
By nature, some employees are multi-skilled. They enjoy
talking and working with different sets of employees and different nature
of jobs. They put their values, interests and abilities in a wide range of
projects and assignments. They put up new ideas within the permitted
parameters
Quality of product or service is reflected by the passion of the
employees who produced those products and delivered the required service.
Quality of service is a passionate desire on the part of the service
deliverer to give the customers what they need.
It is a myth that the College degrees and high IQ are
the major drivers of life. When we look at great achievers in life, many
of them are not college degree holders. But the inherent passion in them
gave all the success. The passionate people can inspire others around
them.
People get immense satisfaction when they get a job
where they get an opportunity to do what they wanted to do. Examples
aplenty, we can examine one or two.
A sub-ordinate staff member in a bank was fond of
driving the motor-cycle that too in the morning. He had also a knack of
influencing the people by his talks. Manager has encouraged him by
permitting the sub-staff to drive the bank motorcycle. The village visits
gave the expected results. The sub staff got immense satisfaction. An
employee who had put in around 20 years of service has learnt the knack of
speed counting of cash and has a flair for the cash job. Manager can
encourage him by giving him cash work instead of sending on to the field
work which he may dislike.
Some employees are excellent communicators. They have a
passion in creating copies for advertisement and writing small but
effective slogans. They can be used as brand ambassadors to make effective
presentations at various strategic locations.
Name the job. Passion adds value to the job as well as to the
person. Successful departments or organisations can encourage their
employees to develop a passion for the work that they are doing or can
reallocate jobs in which an employee has a passion. |
